Hi, I'm Kendrick Filbert

Product Enthusiast | Social Enthusiast | Lifelong Learner

Creating meaningful products that enhance user experiences & actively supporting community initiatives.

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Kendrick Filbert

About Me

Passionate about creating impactful products that enhance user engagement, I thrive at the intersection of technology and social impact. With a background in product management and IT, I bring a detail-oriented approach to building seamless user experiences.

My Philosophy

Creating meaningful solutions that blend technology, social impact, and continuous learning.

Empathy-Driven Design

Purposeful Impact

Agile & Lifelong Growth

What I Do

I lead product teams to build compelling digital experiences. From vision to execution, I ensure we're solving the right problems for both users and businesses.

Strategy

Research

Analysis

Leadership

Skills & Tools

Core Competencies

Product Strategy User Research Agile Development Data Analysis Roadmapping Prototyping Stakeholder Mgmt A/B Testing AI Development Project Management

Tools

Figma Jira Amplitude SQL Tableau Miro Notion Slack

Featured Projects

Explore my portfolio of product design and development projects.

AI Chatbot NLP

AI Chatbot with Gemini API

Enhanced customer support with intelligent conversational AI

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EdTech Analytics Personalization

AI-Powered Learning Platform

Personalized education with adaptive recommendations

View Project
E-commerce UX Food Delivery

GrabFood Promo System

Optimized promo experience increasing conversions

View Project
Banking Growth Referrals

Bank Referral System

Increased user acquisition by 30% through referrals

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Branding Social Media Content

Nat Nat Cashew Kingdom

Achieved 923% increase in profile visits

View Project
Community Education Sustainability

Social Education Initiative

Community-driven education programs

View Project

Professional Experience

My journey through diverse roles and industries, shaping products and experiences.

AI Engineer

Ruangguru (Engineering Academy) • Oct 2024 - Present

Developed an AI chatbot using Google Gemini API to enhance automated customer support and user engagement.

  • Increased intent recognition accuracy to 95% by training an NLP model on 10,000+ user intents using custom datasets.
  • Improved conversational success rates by 30% by implementing dynamic NLU modules to handle multilingual inputs and ambiguous queries.
  • Reduced user query resolution time by 40% by designing efficient dialogue management algorithms for faster and more coherent responses.

Project Manager

Ruangguru • January 2024 - December 2024

Developed an AI-driven learning platform to enhance education through personalized content, real-time analytics, and user engagement tools.

  • Delivered project 15% faster by leading a cross-functional team of 10+ through efficient planning, development, and testing.
  • Increased user engagement by 30% and reduced dropout rates by 20% by integrating an AI recommendation engine and real-time analytics.
  • Achieved a 40% adoption rate in 3 months by managing stakeholder alignment, marketing strategies, and post-launch user training.

Product and Project Management

Grab • January 2024 - March 2024

Optimized the GrabFood promo code experience to improve user satisfaction and conversion rates through UI enhancements and data-driven solutions.

  • Increased user satisfaction by 20% by leading product initiatives to address issues like delivery fees, inaccurate menu descriptions, and promo code restrictions.
  • Reduced customer complaints by 25% by conducting user research and data analysis to implement targeted solutions for price sensitivity and delivery delays.
  • Boosted promo usage by 15% by enhancing promo code usability with a filtering system for participating restaurants and a promo validation feature.

Product Manager

E-Commerce Platforms • 2014 - 2016

Led the development of the KPR Sales Page feature for an E-Commerce platform, ensuring seamless execution from concept to launch.

  • Ensured on-time project delivery by employing product prioritization techniques to define and execute critical milestones.
  • Created a comprehensive product roadmap, aligning team efforts and facilitating clear communication from ideation to realization.
  • Enhanced user experience by designing high-fidelity prototypes and a user-centric design flow, incorporating early-stage feedback for optimal functionality.

Brand and Product Analyst

Nat Nat Cashew Nuts • 2014 - 2016

Drove digital marketing strategies for Nat Nat's Cashew Kingdom, enhancing brand visibility and engagement across platforms.

  • Increased followers by 59.12% by conducting comprehensive brand and product analysis to optimize marketing strategies.
  • Boosted engagement by 18.77% by creating targeted content that effectively communicated the brand's value proposition.
  • Achieved a 923.33% increase in profile visits by leveraging data-driven insights to develop innovative content and marketing solutions.

Product Development Specialist Manager

Muamalat Bank • June 2023 - October 2024

Led product development initiatives at Muamalat Bank, driving user acquisition, engagement, and business growth through data-driven strategies.

  • Increased user acquisition by 30% by conducting in-depth research and utilizing the RICE framework to prioritize and implement impactful product initiatives.
  • Improved user engagement by 20% by developing and optimizing a Referral System, which contributed to a 25% increase in referrals.
  • Achieved a 15% increase in conversions by collaborating with cross-functional teams to refine the referral system and continuously monitor performance.

Get In Touch

Have a project in mind or want to discuss product opportunities? I'd love to hear from you!

Location

Tangerang, Banten